Support

@zacharyreusing That feature only works with internal and thunderbolt hard drives, you can try a app called "keep drive spinning"
@zacharyreusing The hard drive is designed to go into a low RPM state after 10 minutes of inactivity.
@_franksy_ Drives are compatible with Yosemite, we recommend a clean install of the OS. Only known issue is with the custom icon
@23narchy we recommend keeping the drive flat. You want to avoid having the drive in an angle position as this can cause failure

Out of Warranty Support

Field Replaceable Parts - G-SPEED FC / G-SPEED XL Products

Data Retention
Please note that it is user's responsibility to protect and back-up data. G-Technology limited warrantees apply only the hardware, not the actual data on the hard drive.

For more information, please see the G-Technology Limited Warranty Statement.

For your convenience we provide some companies below, however, your choice of service provider is your risk and responsibility, and any agreement for data retention/recovery services is entirely between you and the service provider.  G-Technology is not responsible for the retention/recovery of your data, and does not make any warranty, express or implied, regarding the services provided by any service provider.  G-Technology is not liable for any loss or damages of any kind that relate to, arise out of, or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a G-Technology hard drive.

US and Canadian 3rd Party Service Provider
Melrose Mac – Los Angeles, CA 1 (323) 937-4600 melrosemac.com

Mac Mall – Santa Monica, CA 1 (310) 394-7779 macmall.com

MBS – Washington DC 1 (301) 590-2555 mbsdirect.com

Simply- Vancouver, Canada 1 (877) 714-1450 simply.ca

Mac Specialists – Chicago, IL 1 (312) 755-0000 macspecialist.com

Videotex – Dallas, TX 1 (800) 888-4336
x 240
videotexsystems.com

Power Mac Pac - Portland, OR 1 (503) 256-5210 macpac.com

LeMac Urbain - Quebec, Canada 1 (450) 640-8777 lemacurbain.com

 

European 3rd Party Service Provider
Global Distribution – U.K +44 1223 228000 globaldistribution.com

 

Global 3rd Party Data Recovery Companies
DriveSavers Data Recovery 1 (800) 440-1904 drivesaversdatarecovery.com

Data Rescue Center 1 (877) 501-4949 TheDataRescueCenter.com

Kroll Ontrack 1 (800) 872-2599 krollontrack.com