@Chantetheactor Sorry to hear you had a bad experience with CS, was the supervisor able to provide proper support or resolution?
@Chantetheactor How is the drive not working? Is the drive detected by disk utility? Is the drive making odd noises?
@etgalim Does the drive appear as RAW or Unallocated in disk management? It appears to be a logical failure and not hardware failure
@etgalim If drive is detected by Mac and mounts, then the issue will be with the PC or motherboard's TB port, have you contacted Asus?