Currently experiencing technical issues with our phone support line, we are looking into the problem, sorry for the inconvenience
@sflogicninja let us know how the test goes, if issue continues, call us for RMA assistance
@sflogicninja seems drive works via USB, have you tried connecting to native FW800 port on mac? could be bad cable or FW to TB adapter
@marykangaroooo plz provide more details about the type of failure or call us directly at 1-888-426-5214 @GTechStorage

G-SPEED Q - RAID Configurator

Using the G-Technology configurator, you can change the RAID settings to either RAID 0 (Stripe) or RAID 5 (Redundant Stripe). The RAID 0 setting will allow for an increased performance across both drives and display the maximum capacity available. The RAID 5 configuration allows you to write partial data across all drives. For example in a G-SPEED Q with 1TB (x4) drives, the end capacity would be 3TB of storage. The "missing" 1TB of space in this example is used to hold partial amounts of data in the event any 1 drive in the RAID fails.

Mac OS X 10.6 and higher
Operating Systems

Win XP, Vista, win 7 & Win 8
32-bit Operating Systems

Win XP, Vista and 7
64-bit Operating Systems