Support

@PaigingLauren call our support center 1-888-4265214 so we can troubleshoot, looks like the drive needs to be replaced
@PaigingLauren does it lose power and the light goes off? is the drive still detected by disk utility after sound it makes?
@PaigingLauren drive is within warranty, we can replace the drive if it has failed, does it mount? is detected by disk utility?
@PaigingLauren What's the drive part number? Is the drive still within warranty? see our page for a list of partners http://t.co/4i5T7a57OB

G-SPEED Q - RAID Configurator

Using the G-Technology configurator, you can change the RAID settings to either RAID 0 (Stripe) or RAID 5 (Redundant Stripe). The RAID 0 setting will allow for an increased performance across both drives and display the maximum capacity available. The RAID 5 configuration allows you to write partial data across all drives. For example in a G-SPEED Q with 1TB (x4) drives, the end capacity would be 3TB of storage. The "missing" 1TB of space in this example is used to hold partial amounts of data in the event any 1 drive in the RAID fails.

Mac OS X 10.6 and higher
Operating Systems

Win XP, Vista, win 7 & Win 8
32-bit Operating Systems

Win XP, Vista and 7
64-bit Operating Systems