@PaigingLauren call our support center 1-888-4265214 so we can troubleshoot, looks like the drive needs to be replaced
@PaigingLauren does it lose power and the light goes off? is the drive still detected by disk utility after sound it makes?
@PaigingLauren drive is within warranty, we can replace the drive if it has failed, does it mount? is detected by disk utility?
@PaigingLauren What's the drive part number? Is the drive still within warranty? see our page for a list of partners

G-RAID Studio

Formatting Guide for Mac Only
Formatting Guide for Windows Only
Formatting Guide for Use on Mac and Windows

How to

Frequently Asked Questions

About Thunderbolt

Warranty & RMA

Other Resources