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@MArginsky yes you can, simply submit the RMA via the website and ship the product to the assigned ship-to address.
@MArginsky this is not normal if the drive is turned on and idle, if the drive is turned off (no power) and waken up then it is normal.
@JorgeReygadas is the drive detected by disk utility? call us 1-888-426-5214 so we can help troulbeshoot over the phone
@sweetnez_07 can you provide us your case number so we can better assist you

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