Currently experiencing technical issues with our phone support line, we are looking into the problem, sorry for the inconvenience
@sflogicninja let us know how the test goes, if issue continues, call us for RMA assistance
@sflogicninja seems drive works via USB, have you tried connecting to native FW800 port on mac? could be bad cable or FW to TB adapter
@marykangaroooo plz provide more details about the type of failure or call us directly at 1-888-426-5214 @GTechStorage