Support

@jmalayetop if you have a mobile or mini, just send back the drive, please send only the defective product.
@jmalayetop You can use bubble-wrap and standard shipping box, include the drive and power adapter only and write the RMA No. outside of box
@christinekng If you feel the drive is defective and should be replaced, submit an RMA via our website, call us so we can help troubleshoot
@pipefitting G-Drive Gen4 requires a DC output of 12v / 2a center pin tip+ http://t.co/P1ZbWjKym5

G-DRIVE Mobile Downloads

Firmware Updates for G-DRIVE Mobile

G-DRIVE Mobile Combo USB 3.0 Firmware Update DOWNLOAD