@ruben_aguilar Did you try another USB cable? Please call our support center 1-888-426-5214 so we can assist further
@ruben_aguilar Have you tried the drive on another computer to see if the issue is duplicated? Is the drive making odd noise? @GTechStorage
@inlightenediain It is possible, we recommend connecting the mobile directly to the computer for optimal usability.
RT @JordanPulmano: Shoutout to @GTechStorage for making the best and most convenient portable thunderbolt storage.