Support

@Jason_Hensley If the drive is indeed losing power, check the power brick's light, it could be a bad power adapter, try a diff power outlet
@heybove Can you DM us your contact number so we can have a service agent call you and provide assistance.
@Jason_Hensley Make sure you are using the correct power adapter, G-Raid requires DC output of 12 volts and 4 amps
@PoorDeadShannon Drive has to be manually powered on

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