Support

@PaigingLauren call our support center 1-888-4265214 so we can troubleshoot, looks like the drive needs to be replaced
@PaigingLauren does it lose power and the light goes off? is the drive still detected by disk utility after sound it makes?
@PaigingLauren drive is within warranty, we can replace the drive if it has failed, does it mount? is detected by disk utility?
@PaigingLauren What's the drive part number? Is the drive still within warranty? see our page for a list of partners http://t.co/4i5T7a57OB

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