@MArginsky yes you can, simply submit the RMA via the website and ship the product to the assigned ship-to address.
@MArginsky this is not normal if the drive is turned on and idle, if the drive is turned off (no power) and waken up then it is normal.
@JorgeReygadas is the drive detected by disk utility? call us 1-888-426-5214 so we can help troulbeshoot over the phone
@sweetnez_07 can you provide us your case number so we can better assist you


Get the lasted software and driver downloads for your G-Technology product.

G-Technology Icons
Restore the G- Technology Drive icons

G-Technology Windows Format Wizard
Download the New Windows formatting tool for G-Technology drives

G-Technology Assistant
Download the latest version of the G-Technology Assistant

G-SPEED Studio Utility
Download the latest version of the G-SPEED Studio Utility
  Windows Driver

Product Specific Downloads

Please click on your product to view all available downloads.


G-DRIVE Family
G-RAID Family
G-SPEED Family