G-Raid Mini Keeps Spinning up/down

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G-Raid Mini Keeps Spinning up/down

Postby dcrabtree11207 » Nov 27th, '13, 11:23

My new G-RAID mini gives a little "whine" and seens to spin down ever 30 seconds or so? I'm using this on a Windows 7 system. It seems to work well except for this issue. Any thoughts?
- don

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Re: G-Raid Mini Keeps Spinning up/down

Postby Dustin F » Nov 30th, '13, 09:53

Hi dcrabtree11207,

Thanks for posting. Since you are on windows I take it you are connecting the drive using usb? Are you using the power adapter with the drive? You can also try checking a couple of power settings, one is to check the time for putting the hard drive to sleep the other is the usb sleep function which can be toggled to disable. Please let me know if you have any questions.
Regards

Dustin
G-Technology Support
twitter.com/GTech_Support

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Re: G-Raid Mini Keeps Spinning up/down

Postby dcrabtree11207 » Dec 27th, '13, 11:44

Hi Dustin - I've switched the drive to a MacBook Pro but have the same issue. Are there settings on the Mac that might help?
- don

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Re: G-Raid Mini Keeps Spinning up/down

Postby Dustin F » Dec 31st, '13, 08:08

Hi dcrabtree11207,

If you are experiencing the aggressive spin down across both platforms there may be an issue with the controller on the unit. If you are within the return period of your point of purchase I would suggest exchanging it through them otherwise it can be replaced under warranty.
Regards

Dustin
G-Technology Support
twitter.com/GTech_Support

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