G Drive Q not mounting/light blinking

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G Drive Q not mounting/light blinking

Postby cheriemp » Dec 12th, '12, 09:48

just noticed my g drive is not mounting & the light is blinking. i restarted computer, restarted drive, unplugged/replugged cables, ran repair disk permissions and nothing is doing the trick. it does NOT show up in disk utility or under USB in about this mac/more info. fyi, sometimes the drive would not mount & all had to do was turn it off then on & it would mount. anything else i can do on my end? are my files still in tact? starting to freak a little.

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Re: G Drive Q not mounting/light blinking

Postby Gene G » Dec 12th, '12, 09:53

Hi cheriemp,

Thanks for your post. Can you hear or feel the drive spinning? Have you tried other cables or ports? Is the light blinking fast or slow? Please let me know if you have any questions.

Regards,
Gene Gilbert
G-Technology Tech Support
g-technology.com

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Re: G Drive Q not mounting/light blinking

Postby cheriemp » Dec 12th, '12, 10:12

it does not seem as if the drive is spinning...cannot hear or feel. i haven't tried other cables but have tried other ports. the light is blinking fast.

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Re: G Drive Q not mounting/light blinking

Postby Gene G » Dec 12th, '12, 11:12

It sounds like you have either a bad controller board or a bad drive in the unit. You are most likely out of warranty, so you could try removing the hard disk drive from your unit and mounting it in another enclosure to see if you can access your data. Please let me know if you have any questions.

Regards,
Gene Gilbert
G-Technology Tech Support
g-technology.com

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Re: G Drive Q not mounting/light blinking

Postby cheriemp » Dec 12th, '12, 12:00

this is an external drive. how do i do what you are asking? and do you think my files can be recovered?

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Re: G Drive Q not mounting/light blinking

Postby Gene G » Dec 12th, '12, 12:10

Please send your contact info and the best time to call to eugene.gilbert@hgst.com so we can go over your case better.

Regards,
Gene Gilbert
G-Technology Tech Support
g-technology.com

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Re: G Drive Q not mounting/light blinking

Postby cheriemp » Jan 28th, '13, 08:20

hello gene,

what is my next step on this drive? can you recommend somewhere i can send the drive to retrieve my data?

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Re: G Drive Q not mounting/light blinking

Postby Gene G » Jan 28th, '13, 16:06

I would recommend that you contact a Data Recovery Service such as Drive Savers. They offer a 10 percent discount to our customers.

Regards,
Gene Gilbert
G-Technology Tech Support
g-technology.com

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Posts: 5
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Re: G Drive Q not mounting/light blinking

Postby cheriemp » Jan 29th, '13, 08:41

great. thank you gene!

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