G-Raid 1tb won't power on

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Joined: Oct 19th, '12, 12:47

G-Raid 1tb won't power on

Postby keithjarot » Oct 19th, '12, 12:52

My drive won't come on at all. The power light won't come on and I tried several G Tech power supplies as I have 3 other drives. Is there any kind of master reset or is it likely dead? This is the Gen4 model with the newer power supply

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Re: G-Raid 1tb won't power on

Postby Gene G » Oct 23rd, '12, 07:49

Hi Keith,

Thanks for your post. It sounds like you may have a defective controller board in your unit. I would recommend that you return it for replacement, you can find the RMA request form here: http://www.g-technology.com/support/warranty_rma.cfm Please let me know if you have any questions.

Regards,
Gene Gilbert
G-Technology Tech Support
g-technology.com

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