G-Raid USB 3 goes to sleep

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G-Raid USB 3 goes to sleep

Postby sealke » Apr 9th, '14, 05:42

Hi,

my G-Raid 6TB with USB3 and FW800 goes to sleep. I have turned off "put harddisks to sleep" option in the system prefs but the drive still goes to sleep if not used for several minutes. It is connected via USB3 to Mac Book Pro Retina with OSX 10.9.2.
Is there a way to turn off the sleep mode? I'm working with video editing software and i don't want the drive to go to sleep.
Thanks for your help,
sealke

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Re: G-Raid USB 3 goes to sleep

Postby Dustin F » Apr 9th, '14, 07:51

Hi sealke,

Thanks for posting. We don't usually see any issue with the usb connection for the drives, however we do sometimes see this issue with firewire, often resetting the SMC and PRAM on the computer will resolve it for firewire, it may resolve it for usb as well. I am providing links on how to perform the reset of each. If the problem persists after that let me know.

SMC reset: http://support.apple.com/kb/ht3964
PRAM reset: http://support.apple.com/kb/ht1379
Regards

Dustin
G-Technology Support
twitter.com/GTech_Support

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Re: G-Raid USB 3 goes to sleep

Postby sealke » Apr 9th, '14, 08:18

Thanks for your answer Dustin.
I will check these 2 options. But it is strange, we have bought 2 identical drives and have had both connected to 2 different laptops. And both go to sleep on both laptops.
I'll let you know what i find.
sealke

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