Drive Configurator Not Working OS X 10.6.8

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Posts: 3
Joined: Jun 14th, '13, 15:55

Drive Configurator Not Working OS X 10.6.8

Postby aaronc » Jun 25th, '13, 18:15

Hello,

-Late 2007 Macbook Core 2 Duo (USB 2.0 / FW400)
-OS X 10.6.8 Fully Updated (2013-06-25)
-G-RAID Mini USB 3.0 version with serial number NOT ending in "-JW"
-Using G-RAID Mini Configurator found here: http://www.g-technology.com/support/g-r ... nfigurator
-Launched Configurator from .dmg
-G-RAID is only device connected to my computer
-I've followed all instructions

The Configurator fails to detect my G-RAID Mini. I've tried the following combinations:

-USB connection before launching Configurator
-FW connection before launching Configurator
-USB after launching Configurator
-FW after launching Configurator
-USB after Configurator begins searching for the drive
-FW after Configurator begins searching for the drive

Why isn't Configurator working?

Thanks,
Aaron

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Posts: 175
Joined: Aug 27th, '12, 12:16

Re: Drive Configurator Not Working OS X 10.6.8

Postby Gene G » Jun 26th, '13, 08:31

Hi Aaron,

Thanks for your post. We have a new Configurator that is not on the website yet. Please contact me at eugene.gilbert@hgst.com and I'll send you the new Configurator. Please let me know if you have any questions.

Regards,
Gene Gilbert
G-Technology Tech Support
g-technology.com

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