G-RAID falls asleep and doesn't wake up

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Joined: Feb 16th, '14, 21:01

G-RAID falls asleep and doesn't wake up

Postby rhinoceroz » Feb 16th, '14, 21:03

Using G-Raid on macbook, os 10.9.1 G-Raid functions normally when used in FCPX. But when it's not in use, it falls asleep and doesn't wake up. I have to shut it off and restart. Is there a firmware I'm missing?

Thanks
M

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Posts: 503
Joined: Feb 6th, '13, 10:44

Re: G-RAID falls asleep and doesn't wake up

Postby Dustin F » Feb 18th, '14, 11:33

Hi M,

There isn't a firmware for the g-raid. The occurrence is sporadic. You can try reseting the SMC and PRAM which sometimes resolves the issue. I am including a link on how to perform SMC and PRAM resets.

SMC: http://support.apple.com/kb/ht3964
PRAM: http://support.apple.com/kb/ht1379
Regards

Dustin
G-Technology Support
twitter.com/GTech_Support

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