G-Raid Restarts Mac on Mount

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G-Raid Restarts Mac on Mount

Postby glenn_maguire » Dec 27th, '13, 19:04

Hi.

Ive just got a 4tb G-Raid, it has been formatted to Mac journal but since then every time i plug it in via firewire or USB it restarts the machine. Quick video can be seen here of the crash in action http://d.pr/v/6BDw

Ive tried the G_raid on several macs and the same happens on each one.

Any advice would be greatly Appreciated

Thanks

Glenn

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Re: G-Raid Restarts Mac on Mount

Postby Dustin F » Dec 30th, '13, 08:51

Hi Glenn,

Thanks for posting. Since you have tried multiple connections and computers it seems the problem is an issue with the internal hardware. If it is within the return period of the point of purchase I would suggest exchanging it through them. If not it can be replaced under warranty.
Regards

Dustin
G-Technology Support
twitter.com/GTech_Support

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Re: G-Raid Restarts Mac on Mount

Postby glenn_maguire » Dec 30th, '13, 08:55

Thanks Dustin,

Its only 2 weeks old.. I'll pop it back to apple

Thanks

Glenn

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