formatting hard drive

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Joined: Jan 23rd, '13, 18:49

formatting hard drive

Postby lesm1 » Feb 4th, '13, 06:29

My g drive cannot be formatted. It tells me one segment of the drive is unreadable. It is not recognized by any of my Macs. Tried changing cables and ports but no success. HELP

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Posts: 175
Joined: Aug 27th, '12, 12:16

Re: formatting hard drive

Postby Gene G » Feb 4th, '13, 11:01

Hi lesm1,

Thanks for your email. Which model of G-DRIVE do you have? Do you hear any unusual noise or activity? Does it appear in Disk Utility? Please let me know if you have any questions.

Regards,
Gene Gilbert
G-Technology Tech Support
g-technology.com

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Posts: 2
Joined: Jan 23rd, '13, 18:49

Re: formatting hard drive

Postby lesm1 » Feb 11th, '13, 05:09

Gene G wrote:Hi lesm1,

Thanks for your email. Which model of G-DRIVE do you have? Do you hear any unusual noise or activity? Does it appear in Disk Utility? Please let me know if you have any questions.

Regards,


It is a 2 TB drive. It does not appear in the disk utility and makes no sounds.

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Posts: 175
Joined: Aug 27th, '12, 12:16

Re: formatting hard drive

Postby Gene G » Feb 12th, '13, 08:05

It sounds like it is a bad drive or controller board in the unit. I would recommend you return the drive for replacement. Here is the link to the RMA request form: http://www.g-technology.com/support/warranty_rma.cfm

Regards,
Gene Gilbert
G-Technology Tech Support
g-technology.com

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