Won't mount

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Joined: May 13th, '14, 05:12

Won't mount

Postby Personality » May 13th, '14, 06:30

The drive has worked for over a year then refused to mount. I have tried first aid but it can't find it. I have trie on a different compeer, same result. All suggestions very welcome!

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Joined: Feb 6th, '13, 10:44

Re: Won't mount

Postby Dustin F » May 13th, '14, 07:23

Hi Personality,

Thanks for posting. First off is the led on the drive lighting up and vibration coming from the drive? If so since the drive is not appearing in disk utility have you check to see if the connection is visible in the usb section in system report? If it is not visible there you may want to try an alternate usb cable. Let me know of the results
Regards

Dustin
G-Technology Support
twitter.com/GTech_Support

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