General Questions (38)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search our FAQ to find resolutions to common issues.
What do the indicator lights mean?
The blue LED indicates the unit is powered ON
The red LED indicates a temperture warning or drive failure
The Blue LED found on the drive bay indicates the drive is working normally
The drive bay flashing yellow indicates that drive has failed
If all of the drive bays are flashing blue and yellow, the product is attempting to rebuild the RAID
Delete from Favorites
Article ID: 69
Article Created: 08-16-2011 11:00 AM
Last Modified: 08-17-2011 11:21 AM
How well did this article answer your question?
Most Recently Viewed Articles
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
Formatting NTFS for Windows
This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Formatting your drive for both Mac and Windows using ex-FAT
This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
Setting up G-Speed eS Pro for Mac or Windows
This article contains information on setting up your G-Speed eS Pro on both Mac and Windows....
Is it okay to leave my external drive turned on all the time?
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
What is the recommended length of cable I can use with my G-SPEED eS?
We recommend no longer then a 1.5M ( 4.5 feet) eSATA cable....
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information....
Knowledge Management Software