General Questions (36)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search our FAQ to find resolutions to common issues.
What do the indicator lights mean?
The blue LED indicates the unit is powered ON
The red LED indicates a temperture warning or drive failure
The Blue LED found on the drive bay indicates the drive is working normally
The drive bay flashing yellow indicates that drive has failed
If all of the drive bays are flashing blue and yellow, the product is attempting to rebuild the RAID
Delete from Favorites
Article ID: 69
Article Created: 08-16-2011 11:00 AM
Last Modified: 08-17-2011 11:21 AM
How well did this article answer your question?
Most Recently Viewed Articles
Is there a Thunderbolt cable included with the G-DOCK ev with Thunderbolt?
Yes, the Thunderbolt cable is included as well as 2 USB 3.0 cables for the G-DRIVE ev units for using as an external hard drive....
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
Formatting NTFS for Windows
This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Quick Setup for G-Technology Products
Rebuilding your RAID for G-SPEED
This article contains information on how to rebuild your RAID for your G-SPEED....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
Does G-Technology provide software to back up my computer
We do not provide backup software. You could use one of the following solutions....
Formatting your drive for both Mac and Windows using ex-FAT
This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
Knowledge Management Software