CompanyLogo
Search Advanced Search
Categories
General Questions (41)
G-CONNECT (53)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE (21)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-MINI (16)
G-RAID (26)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SATA (15)
G-SAFE (19)
G-SPEED (24)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Missing capacity on G-SPEED eS PRO using 3TB drives
  1. To upgrade a G-Technology 2 port mini-SAS card to support the G-SPEED eS PRO 12TB model, please follow the steps below.

    For Mac and Windows Operating Systems the same process steps are used. Mac OS screenshots appear below.

    1. Please save the files rr4322-gtech.zip and sas_4_10_3_0.zip which can also be found in the Downloads section of the http://g-technology.com/support Support website to either your Desktop on Mac OS or your Desktop in Windows OS. Once downloaded, unzip the files by double clicking on Mac or right clicking on the zip file and selecting Extract to from the menu.  Remember where you saved these files as you will be selecting them in later steps.

      Note: Some operating systems will automatically download the file to your systems downloads folder, this is common in Mac OS and Windows 7.
    2. Open a web browser and enter the following address: http://localhost:7412
    3. When the below screen appears, fill in the details as:
      Name: admin
      Password: 0000

       
      Select the Log In button
    4. Once the G-SPEED eS Pro Configuration Utility screen appears, select the Manage icon to display the drop down list and then select Device 













       
    5. At the bottom of the page, under the Update Firmwaresection, select Choose File for Mac OS or Browse for Windows OS.



















       
    6. A file manager window will appear, now select the rr4322-gtech.blf file from the location you saved the file to and select Open then select the Submit button.



















       
    7. Select OK when the following window pops up.







       
    8. Now select the Choose File for Mac OS or Browse for Windows OS once again and select the sas.4.10.3.0.blf  file from the location you saved the file to and select Open then select the Submit button.
























       
    9. Select OK when the following window pops up.







       
    10. In order for the firmware to take effect a system reboot is needed.
    11. To verify the firmware update is complete, please follow steps 2-5 of this document. View the Firmware Version in theExtended Information section (second listing from the bottom). There you should see V1.2.31.7

      If you do not see the correct firmware listing of V1.2.31.7 , please follow steps 2-10 again or contact G-Technology Support.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 68 Article Created: 08-04-2011 00:13 AMLast Modified: 07-22-2013 13:00 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
My video or music files are not playing smoothly
Wireless interference will result in a decrease in the range of the device as well as decrease the data throughput over the G-CONNECT WiFi network....
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
On Windows I can't initialize my G-Technology hard drive. Disk Management says it is a "GPT Protective Partition."
On a Windows system drives show up as a "GPT protective partition" and are unable to be formatted. REASON: G-Technology drives are formatted at the factory for Mac OS.  Changes to the Mac OS in 10.5 and above have caused an incompatibility with Windows OS, requiring the drive to be "cleaned" before being formatted.  The process to "clean" the drive outlined in this article. ...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
How to Connect as a Wireless Network Drive on Mac OSX
As a wireless drive you can access and mange your G-CONNECT and it's content via the G-CONNECT's wireless connection. Select your G-CONNECT wireless network (SSID) through your wireless network manager....
Quick Setup for G-Technology Products
    ...
Is Thunderbolt backward compatible with USB and FireWire?
Is Thunderbolt backward compatible with USB and FireWire? Third party vendors will sell adapters that will allow you to connect USB and FireWire devices to Thunderbolt ports. However, you will still be limited to the performance of their built-in components. For example, a FireWire 800 device still will not be able to transfer data than 800Mbps....
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
Safely Ejecting Your G-Technology Drive
 How to properly eject your drive before disconnecting or powering off....
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...