CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Drive is not recognized in Windows

Start by verifying the cables are securely connected to the drive. If the USB cable that came with a Y-Cable, connect both to USB ports found on the back of your computer. This will ensure your drive is getting the appropriate power.

If the drive is still unrecognized, check to see if the drive appears in Disk Management. To open Disk Management, right click My Computer and choose Manage. Disk Management is found on the left under Storage.

WinXP_Manage

In Disk Management, drives are listed as Disk 0, Disk 1, etc. Disk 0 is assigned as the primary hard drive on your computer (the c: drive). Depending on the number of drives or partitions on your system the external drive will commonly be identified as Disk 1 orDisk 2.

NOTE: In the event you have multiple drives attached to your system, it can be helpful to look for the drive capacity.

 

  1. If the drive has a letter assigned, minimize the Disk Management window and open My Computer. If the drive letter appears in My Computer, the drive is properly recognized by the system.

    WinXP_DiskManagement
  2. If the drive letter you identified in Disk Management is assigned to a drive other than your HGST external hard drive you will need to manually set the drive letter.

 

To manually assign a drive letter, bring up Disk Management and right click on the capacity of the drive.

 

 

  1. Choose Change Drive Letter and Path from the menu.

    WinXP_ChangeDriveLetterMenu
  2. Select Change and select an available letter from the drop box.

IMPORTANT: Choose a drive letter that does not already appear in My Computer.

  1. Click OK to assign the drive letter and close the window.
     
  2. Once assigned, the drive should appear in My Computer with the letter you have selected.
     
  3. If the drive is listed as Unknown or Unallocated in Disk Management, the drive is not properly formatted for use with this computer. If the drive was used with a Mac or another non-windows device it may be using an incompatible format.

    WARNING: Any data on the drive will be erased in this process. 
 Please backup any data on the drive before proceeding.

    1. If the drive shows Unknown, right click on the word Unknown and choose Initialize. Follow the wizard, accepting the defaults. The drive should now be labeled Unallocated.
       
    2. If the drive shows as Unallocated, right click on the word Unallocated and choose New Partition (2000/XP) or New Simple Volume (Vista/Win7). Follow the wizard, accepting the default settings. Clicking finish will begin the format process. The format will generally take 10-15min, but can vary depending on drive size. When the format is complete the drive can be found under My Computer labeled New Volume.

      If you wish to change the name of the drive, right click on the for the drive icon and choose rename from the menu.

 


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 56 Article Created: 04-01-2011 00:12 AMLast Modified: 09-11-2013 18:09 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
My video displays a thumbnail, but it does not play
Video playback through your browser is dependent on your specific browser configuration and plugins....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Can I upload content to G-CONNECT from my iOS device?
Due to limitations of the iOS, there is not a user-friendly way to upload content from your iOS device to the G-CONNECT using the G-CONNECT Mobile App. However, there are some iOS apps that support the WebDAV protocol which allows users to access content, edit and upload it to the G-CONNECT. For example, with the Apple Pages app, you can create or edit a document and then “Share” and copy the file to the G-CONNECT using the WebDAV protocol....
How to copy files to your G-Technology external hard drive
 Copying files over to the g-technology external hard drive in both Windows and Mac....
Can I use any USB cable with my G-Technology Drive?
 We recommend using only the included USB cable with your drive....
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
I've installed the G-SPEED eS card, installed the drivers but the speed seems to be slow
Once I received the G-SPEED eS unit, I installed the raid controller card that shipped with my unit, installed drivers and restarted my system. When I run a speed test such as AJA's system test application i'm not getting similar speed reading as reported on the product page on G-Tech's website.  ...
What kind of RAM should I use to upgrade the cache on a G-SPEED XL
...
Is it okay to leave my external drive turned on all the time?
   ...