CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
External Drive Troubleshooting - Mac

 

MAC

STEP 1
Check the power and data cable

  • Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
  • Do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
  • Ensure the cable is securely connected to both the drive and computer.
  • If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
  • If you are connecting to a Mac, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the Mac.
  • If the problem still continues, try using a different USB port.


STEP 2
Check the Drive Partition using Disk Utilities

  1. Click "Go" on the top menu bar, then choose "Utilities" and open the "Disk Utility" application.
  2. If the drive is not on the desktop or if "Disk Utility" is showing that the drive is formatted in a file system that is not recognized by the Mac OS, the drive can be formatted so the the Mac OS will recognize it.

 

STEP 3
Check System Profiler

The Mac System Profiler will show you whether the external drive is physically detected by the Mac.

  1. Click on the "Apple Menu" in the top left corner of your desktop.
  2. Select "About this Mac" and then click on "More Info" to open the System Profiler Application.
  3. When the System Profiler opens click on "USB" in the left menu under the Hardware category.
  4. If the drive is still not visible, try connecting it to a second Mac to verify the issue.
  5. If the drive fails on the second Mac, create an RMA and return the drive under Warranty.

Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 54 Article Created: 04-01-2011 00:05 AMLast Modified: 09-11-2013 18:07 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
I'm using copper cables that causes the G-Speed to be inconsistent
If you're using copper cables with your G-Speed and are experiencing inconsistent mounting both G-Technology and ATTO recommend that you switch to Fiber Channel Cables for consistent performance....
My video or music files are not playing smoothly
Wireless interference will result in a decrease in the range of the device as well as decrease the data throughput over the G-CONNECT WiFi network....
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
How to format your drive for use with both Windows and Mac (FAT 32)
 Follow these steps to format your drive for both Windows and Mac...
On Windows I can't initialize my G-Technology hard drive. Disk Management says it is a "GPT Protective Partition."
On a Windows system drives show up as a "GPT protective partition" and are unable to be formatted. REASON: G-Technology drives are formatted at the factory for Mac OS.  Changes to the Mac OS in 10.5 and above have caused an incompatibility with Windows OS, requiring the drive to be "cleaned" before being formatted.  The process to "clean" the drive outlined in this article. ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Quick Setup for G-Technology Products
    ...
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Adding Content to G-CONNECT
Once your G-CONNECT device is set up, you will be ready to transfer content onto it for your viewing pleasure. The device has been pre-loaded with the following category folders, which is the recommended way to organize your files when you add content....
Can I use this as a home or small office network attached storage (NAS) or shared storage device?
Yes. With its Ethernet connection, you can use G-CONNECT as a NAS device when at home or in a small office to easily share content with others on your network....