CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
External Drive Troubleshooting - Mac

 

MAC

STEP 1
Check the power and data cable

  • Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
  • Do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
  • Ensure the cable is securely connected to both the drive and computer.
  • If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
  • If you are connecting to a Mac, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the Mac.
  • If the problem still continues, try using a different USB port.


STEP 2
Check the Drive Partition using Disk Utilities

  1. Click "Go" on the top menu bar, then choose "Utilities" and open the "Disk Utility" application.
  2. If the drive is not on the desktop or if "Disk Utility" is showing that the drive is formatted in a file system that is not recognized by the Mac OS, the drive can be formatted so the the Mac OS will recognize it.

 

STEP 3
Check System Profiler

The Mac System Profiler will show you whether the external drive is physically detected by the Mac.

  1. Click on the "Apple Menu" in the top left corner of your desktop.
  2. Select "About this Mac" and then click on "More Info" to open the System Profiler Application.
  3. When the System Profiler opens click on "USB" in the left menu under the Hardware category.
  4. If the drive is still not visible, try connecting it to a second Mac to verify the issue.
  5. If the drive fails on the second Mac, create an RMA and return the drive under Warranty.

Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 54 Article Created: 04-01-2011 00:05 AMLast Modified: 09-11-2013 18:07 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
What is Thunderbolt?
Thunderbolt in an input/output hardware interface, developed by Intel in cooperation with Apple, which allows for external devices to be connected to a computer. Thunderbolt combines PCI Express and DisplayPort, as well as a DC connector for power, in a single connection, passing through a single Thunderbolt cable. You can daisy chain up to 6 peripherals, like storage devices and monitors. You can also connect USB and FireWire devices to the Thunderbolt port, provided that you have the proper adapter, but the speed you will get will still be USB or FireWire speeds, depending on what device you are connecting.  ...
Is it okay to leave my external drive turned on all the time?
   ...
What OS is compatible for G-SPEED Studio?
  ...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
On Windows 7/Vista I cannot see my drive in Computer
  ...
How do I change the RAID settings on my G-RAID Studio(Windows)?
 Step by step instructions on changing the RAID settings on my G-RAID Studio for Windows....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...