Search Advanced Search
General Questions (55)
Studio Series (23)
Evolution Series (40)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-MINI (16)
G-SATA (14)
Advanced Search
Search our FAQ to find resolutions to common issues.
My G-Safe is running warmer than normal and the fan is not turning on. How do I fix this?

Answer: To resolve this issue you can either re-boot the unit or press the ENT button and up arrow button to view the temperature/fan speed. This will engage the fan to cool the unit. This is not dangerous to the drive or any of your data. If this issue continues please contact Technical Support so that we can verify if your unit requires a firmware update or repair.

Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 44 Article Created: 08-16-2010 15:15 PMLast Modified: 08-16-2010 15:15 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one?
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one? G-Technology recommends you purchase a Thunderbolt cable through the Apple Store....
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
How is the Gigabit Ethernet connection enabled?
The G-CONNECT by default has the Wi-Fi enabled with the Ethernet port connection as 10/100. To enable the Gigabit Ethernet port, you will need to turn off the Wi-Fi on your device....
Adding files through the Web Application
You may upload files directly to the device by using the G-CONNECT Web Application Upload feature. ...
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not   happen or if you are... ...
How do I rebuild the RAID 1 setting if the status is degraded?
G-CONNECT System Requirements and Box Contents
The G-CONNECT device has support for the following Operating Systems. The device is ready for use with Apple® Mac OS X® and Microsoft Windows® systems and comes formatted as FAT-32, which is ideal for cross-platform use....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
External Hard Drive Encryption For Windows using BitLocker
 Steps to encrypt an external hard drive....
On Windows I can't initialize my G-Technology hard drive. Disk Management says it is a "GPT Protective Partition."
On a Windows system drives show up as a "GPT protective partition" and are unable to be formatted. REASON: G-Technology drives are formatted at the factory for Mac OS.  Changes to the Mac OS in 10.5 and above have caused an incompatibility with Windows OS, requiring the drive to be "cleaned" before being formatted.  The process to "clean" the drive outlined in this article. ...