CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Difficulties transferring files 30GB or greater with the G-DRIVE and G-SPEED

G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.

Recently, it has come to our attention that a limited amount of 1TB G-DRIVE and 4TB G-SPEED external hard drives were built using an internal hard drive with incorrect firmware.  This firmware causes problems when transferring large files of 30GB or greater.  Your data, however, is not affected. Although we estimate that only a few units shipped have this problem, we are now screening all hard drives used in our G-SPEED and G-DRIVE lines to ensure that the correct firmware is used. However, it is possible that some customers may have a unit that experiences this problem.

If you bought either the 1TB G-DRIVE or a 4TB G-SPEED between March and April of 2010, please contact technical support to determine if your drive is affected by this issue.  If it is affected, G-Technology will be happy to arrange a replacement of the unit.

Thank you for your continued support of G-Technology.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 43 Article Created: 05-28-2010 12:16 PMLast Modified: 12-17-2010 11:32 AM

How well did this article answer your question? 100% 75% 50% 25% 0%

Related Articles
Does G-Technology provide software to back up my computer
We do not provide backup software. You could use one of the following solutions....
How do I create a RAID set with a G-SATA (and more)?
How to create a RAID set on Windows or OS X...
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration....
Connecting G-Drive Mini with Mac G5 Systems
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...

Most Recently Viewed Articles
How do I remove a Studio Series/G-RAID Drive Sled?
 Instructions on how to remove hard drive from drive sled....
On Windows 7/Vista I cannot see my drive in Computer
  ...
My G-DRIVE ev is not recognized on my G-DOCK ev through Disk Utility
 This article contains information on how to troubleshoot your G-DOCK ev....
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
My G-Technology drive is spinning down after a period of time
This is often due to the operating system putting the drives to sleep. If you do not want the drives to spin down, you will need to turn off the sleep settings in your associated operating system. ...
External Hard Drive Encryption for Mac
 Steps to encrypt an external hard drive....
Quick Setup for G-Technology Products
    ...
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Can I use a portable battery pack to power my G-CONNECT?
 Yes, there are a variety of portable external battery products on the market that will not only power your tablets and smartphones, but also your G-CONNECT (Mophie, Hyperjuice)....