CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Difficulties transferring files 30GB or greater with the G-DRIVE and G-SPEED

G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.

Recently, it has come to our attention that a limited amount of 1TB G-DRIVE and 4TB G-SPEED external hard drives were built using an internal hard drive with incorrect firmware.  This firmware causes problems when transferring large files of 30GB or greater.  Your data, however, is not affected. Although we estimate that only a few units shipped have this problem, we are now screening all hard drives used in our G-SPEED and G-DRIVE lines to ensure that the correct firmware is used. However, it is possible that some customers may have a unit that experiences this problem.

If you bought either the 1TB G-DRIVE or a 4TB G-SPEED between March and April of 2010, please contact technical support to determine if your drive is affected by this issue.  If it is affected, G-Technology will be happy to arrange a replacement of the unit.

Thank you for your continued support of G-Technology.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 43 Article Created: 05-28-2010 12:16 PMLast Modified: 12-17-2010 11:32 AM

How well did this article answer your question? 100% 75% 50% 25% 0%

Related Articles
Does G-Technology provide software to back up my computer
We do not provide backup software. You could use one of the following solutions....
How do I create a RAID set with a G-SATA (and more)?
How to create a RAID set on Windows or OS X...
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration....
Connecting G-Drive Mini with Mac G5 Systems
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...

Most Recently Viewed Articles
My G-Safe is running warmer than normal and the fan is not turning on. How do I fix this?
To resolve this issue you can either re-boot the unit or press the......
My G-Technology drive does not show up on my Windows computer
Out of the box, all G-Technology drives are formatted for Mac Operating Systems. Depending on whether or not you will be using your G-Technology drive on both Mac/Windows or Windows only, you will need to reformat it for NTFS or ex-FAT. Click to read more....
Formatting and Partitioning the G-CONNECT
The G-CONNECT comes pre-formatted FAT32 for cross functional platforms, Windows OS and Mac OS. G-Technology highly recommends leaving the G-CONNECT as FAT32....
G-CONNECT Hardware Specifications
Product Features & Diagram The following diagram will help you become familiar with your new G-CONNECT device....
Transferring Files using the USB Y-Cable
First you will need to power off the G-CONNECT by pressing the power button found on the device until the LED's begin flashing. When the LED's turn off, it is safe to disconnect the power adapter. Plug the two identical ends of the Y-Cable into your personal computer and the third into your G-CONNECT....
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
Troubleshooting RocketRaid-based G-SPEED Setup Tips
This article contains information on how ot trouble shoot RocketRaid-based G-SPEED Setups....
What is the difference between the G-DRIVE and G-RAID?
   ...
What kind of RAM should I use to upgrade the cache on a G-SPEED XL
...
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....