CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Connecting G-Drive Mini with Mac G5 Systems

G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention that a limited amount of G-Drive Mini external hard drives may experience a problem when connected to some Mac G-5 systems through the Firewire port.  On select G-Drive Mini models, a capacitor on the Firewire bus may fail causing a popping noise and emit some smoke. The smoke is actually the dust from the capacitor that escapes the unit after it pops.  We have traced this problem down to a small batch of units built after January 1 and before April 30, 2010.  We understand it is very concerning to hear a pop and see the dust, however the hard drive and the PCB board are still fully functional and the G-Drive mini will continue to operate normally.  If you have experienced this problem or are concerned about your unit, please contact our technical support to determine if your drive is affected by this issue and how to get a replacement if needed.  If your drive has this issue, we will gladly arrange a replacelent at no charge to you.   Rest assured that we have corrected this problem, and all new G-Drive Mini built after April 30th, 2010 will not be affected by this issue.  Thank you for your continued support of G-Technolgy products.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 42 Article Created: 05-28-2010 12:11 PMLast Modified: 07-22-2013 12:57 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Related Articles
Does G-Technology provide software to back up my computer
We do not provide backup software. You could use one of the following solutions....
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration....

Most Recently Viewed Articles
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
How to set up a RAID 1?
To create a RAID 1 set, open the Disk Utility program. This application is located on your hard drive...
How many devices can I daisy chain with Thunderbolt 2?
Similar to Thunderbolt 1, Thunderbolt 2 will still support for up to 6 peripherals and will still continue to support USB and FireWire via their respective adapters.  ...
Adding files through the Web Application
You may upload files directly to the device by using the G-CONNECT Web Application Upload feature. ...
Is it okay to leave my external drive turned on all the time?
   ...
How to Connect as a Network Drive over Ethernet (Mac OS® & Windows®)
With the G‑CONNECT connected via Ethernet to your home Wi-Fi router you can mount G‑CONNECT as a network attached drive on your network to enjoy your existing Wi-Fi as well as have access to your digital content on the drive....
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Can I use a portable battery pack to power my G-CONNECT?
 Yes, there are a variety of portable external battery products on the market that will not only power your tablets and smartphones, but also your G-CONNECT (Mophie, Hyperjuice)....
Connecting G-Drive Mini with Mac G5 Systems
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...
Admin and Guest Users
 In the Username field, choose whether you will be signing in as Admin or Guest. The Admin user is the owner of the G-CONNECT device....