CompanyLogo
Search Advanced Search
Categories
General Questions (41)
G-CONNECT (53)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE (21)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-MINI (16)
G-RAID (26)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SATA (15)
G-SAFE (19)
G-SPEED (24)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC


STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 37 Article Created: 08-06-2009 21:50 PMLast Modified: 08-06-2009 21:50 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
My video or music files are not playing smoothly
Wireless interference will result in a decrease in the range of the device as well as decrease the data throughput over the G-CONNECT WiFi network....
Can I use this as a home or small office network attached storage (NAS) or shared storage device?
Yes. With its Ethernet connection, you can use G-CONNECT as a NAS device when at home or in a small office to easily share content with others on your network....
My G-SPEED Sometimes Will Not Mount
In most cases the G-SPEED auto detects the speed of the fibrer channel connection, however sometimes it does not, causing the volume not to mount....
My G-RAID 2 Power Supply is making noise
My power supply is hissing or the power light is blinking....
Can I use any USB cable with my G-Technology Drive?
 We recommend using only the included USB cable with your drive....
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Installing a RAID controller for your G-SPEED eS
 This article contains information on how tinstall a RAID Controller for your G-SPEED eS....
I installed Windows XP Service Pack 2 (SP2) on my PC and now my G-RAID (Legacy) is running slowly. What can I do to regain performance?
 ...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Quick Setup for G-Technology Products
    ...