General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.
Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by
Delete from Favorites
Article ID: 37
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
Connecting G-Drive Mini with Mac G5 Systems
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations. Recently, it has come to our attention ...
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products. ...
G-Technology drive power consumption.
Table for power consumption for your G-Technology drive....
G-Technology Power Supply Specifications
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
On Windows 7/Vista I cannot see my drive in Computer
Knowledge Management Software