General Questions (55)
Studio Series (29)
Shuttle Series (6)
Evolution Series (40)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.
Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by
Delete from Favorites
Article ID: 37
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
How many drives can I chain together using FW800?
For best performance we recommend a chain of no longer than 5 drives. ...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
I forgot my G-CONNECT Wireless Network Password
There may be certain situations in which you need to reset* the G-CONNECT device. Typically, this happens when you misplace or lose your Wireless Network SSID password....
I recreated my raid using the web GUI but I don't see my hard drive on the desktop
Removing Drives From A Multi-bay Unit
This article contains a refrence guide on how to remove hard drives from your multi-bay G-Technology product....
What do the indicator lights mean?
Find out what the lights on the front of the G-SPEED Q mean....
How do I rebuild the RAID 1 setting if the status is degraded?
G-Technology drive power consumption.
Table for power consumption for your G-Technology drive....
Quick Setup for G-Technology Products
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
Knowledge Management Software