CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC


STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 37 Article Created: 08-06-2009 21:50 PMLast Modified: 08-06-2009 21:50 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.  ...
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
My drive was working; it powers up but I can’t seem to access it?
 Mac and Windows external drive troubleshooting....
I installed Windows XP Service Pack 2 (SP2) on my PC and now my G-RAID (Legacy) is running slowly. What can I do to regain performance?
 ...
Formatting and Partitioning the G-CONNECT
The G-CONNECT comes pre-formatted FAT32 for cross functional platforms, Windows OS and Mac OS. G-Technology highly recommends leaving the G-CONNECT as FAT32....
What are the G-CONNECT iPad Application Supported File Formats
The following table represents supported video playback requirements for the G-CONNECT iPad application....
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
My G-Drive Mini came with a Y shaped cable, what is this for?
The Y shaped USB cable is used to supply additional power when connecting USB. ...
How to set up a RAID 1?
To create a RAID 1 set, open the Disk Utility program. This application is located on your hard drive...
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration....