General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.
Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by
Delete from Favorites
Article ID: 37
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Quick Setup for G-Technology Products
My G-Speed eS works with Mac OS X Tiger but not on Leapord
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Formatting your drive for both Mac and Windows using ex-FAT
This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
What RAID settings does G-RAID ship in?
The G-RAID ships in a RAID 0 (Stripe) configuration allowing for increased performance....
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products. ...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
My computer says my drive is less capacity than advertised
Why does my NEW hard drive show less space available than what I bought?...
Knowledge Management Software