CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC


STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 37 Article Created: 08-06-2009 21:50 PMLast Modified: 08-06-2009 21:50 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
My G-RAID (Legacy) randomly un-mounts from my system
  MAC OS X Symptoms You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.” Windows XP Symptoms The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive. This condition affected some G-RAID units manufactured around Aug 2006.  ...
My video displays a thumbnail, but it does not play
Video playback through your browser is dependent on your specific browser configuration and plugins....
How many TB of storage will I have available using RAID 0/RAID 5 in my G-SPEED Q?
   ...
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Quick Setup for G-Technology Products
    ...