CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC


STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 37 Article Created: 08-06-2009 21:50 PMLast Modified: 08-06-2009 21:50 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not   happen or if you are... ...
My G-Speed eS works with Mac OS X Tiger but not on Leapord
  ...
I installed Windows XP Service Pack 2 (SP2) on my PC and now my G-RAID (Legacy) is running slowly. What can I do to regain performance?
 ...
Adding Content to G-CONNECT
Once your G-CONNECT device is set up, you will be ready to transfer content onto it for your viewing pleasure. The device has been pre-loaded with the following category folders, which is the recommended way to organize your files when you add content....
G-Technology drive power consumption.
  Table for power consumption for your G-Technology drive....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
I cannot login using the web address
Ensure that you are first connected to the G-CONNECT by selecting the device in your Wi-Fi Networks list. You must be connected to the G-CONNECT before you will be able to access the content. ...
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
Can I upload content to G-CONNECT from my iOS device?
Due to limitations of the iOS, there is not a user-friendly way to upload content from your iOS device to the G-CONNECT using the G-CONNECT Mobile App. However, there are some iOS apps that support the WebDAV protocol which allows users to access content, edit and upload it to the G-CONNECT. For example, with the Apple Pages app, you can create or edit a document and then “Share” and copy the file to the G-CONNECT using the WebDAV protocol....