CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC


STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 37 Article Created: 08-06-2009 21:50 PMLast Modified: 08-06-2009 21:50 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How to format your drive for use with both Windows and Mac (FAT 32)
 Follow these steps to format your drive for both Windows and Mac...
Signing into the Web Application
You can use the web application to view and manage the files on your G-CONNECT from a variety of devices including your personal computer or other mobile devices. ...
How to Connect to Media Devices
G-CONNECT supports iTunes® sharing and is a DLNA® compatible device. ...
Is Thunderbolt backward compatible with USB and FireWire?
Third party vendors will sell adapters that will allow you to connect USB and FireWire devices to Thunderbolt ports. However, you will still be limited to the performance of their built-in components. For example, a FireWire 800 device still will not be able to transfer data than 800Mbps....
My G-Drive Mini came with a Y shaped cable, what is this for?
The Y shaped USB cable is used to supply additional power when connecting USB. ...
Can I use the G-DRIVE ev as a standalone external hard drive?
Yes. The G-DRIVE ev external hard drive modules provide the flexibility for use with the G-DOCK ev with Thunderbolt or as a standalone external hard drive. The G-DRIVE ev external hard drive feature USB 3.0 for connecting to other computers or workstations and a SATA interface for easy plug-and-play connectivity to the G-DOCK ev with Thunderbolt....
Setting up and adjusting Time Machine
You use the Time Machine pane of System Preferences to set up automatic backups. If you've already set up Time Machine, you can change to a different backup disk, or adjust other settings....
Unable to play home recorded movie's
Most video cameras capture video in specific encoding live AVCHD and may require some processing / editing. ...
Is the G-SPEED eS compatible with OSX 10.5 / Leopard?
Yes - you will need to download and install the latest drivers listed in this article....
Missing capacity on G-SPEED eS PRO using 3TB drives
To upgrade a G-Technology 2 port mini-SAS card to support the G-SPEED eS PRO 12TB model, please follow the steps in this article.  ...