General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
Search our FAQ to find resolutions to common issues.
What is the recommended length of cable I can use with my G-SPEED eS?
Because the G-SPEED eS uses a port multiplier we recommend no longer then a 1.5M ( 4.5 feet) eSATA cable. Using longer cables can result in loss of data or RAID functionality.
Delete from Favorites
Article ID: 35
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
How many devices can I daisy chain with Thunderbolt 2?
Similar to Thunderbolt 1, Thunderbolt 2 will still support for up to 6 peripherals and will still continue to support USB and FireWire via their respective adapters. ...
What happens when I pull the Thunderbolt cable out of the host or the G-RAID Studio while the host is still powered on?
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
I've installed the G-SPEED eS card, installed the drivers but the speed seems to be slow
Once I received the G-SPEED eS unit, I installed the raid controller card that shipped with my unit, installed drivers and restarted my system. When I run a speed test such as AJA's system test application i'm not getting similar speed reading as reported on the product page on G-Tech's website. ...
I moved a lot of files to the trash, but the computer says my disk is full, why?
Simply throwing files or folder to the trash does not delete it from the hard drive. This is done so that one can recover a file or folder that may have been thrown in the trash....
Setting up G-Speed eS Pro for Mac or Windows
This article contains information on setting up your G-Speed eS Pro on both Mac and Windows....
I want to use my G-Technology drive on BOTH Mac and Windows
All G-Technology drives are formatted for Mac Operating System. To use these drives on both Windows and Mac platforms, you have two options....
I'm using copper cables that causes the G-Speed to be inconsistent
If you're using copper cables with your G-Speed and are experiencing inconsistent mounting both G-Technology and ATTO recommend that you switch to Fiber Channel Cables for consistent performance....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
Is there a Thunderbolt cable included with the G-DOCK ev with Thunderbolt?
Yes, the Thunderbolt cable is included as well as 2 USB 3.0 cables for the G-DRIVE ev units for using as an external hard drive....
Knowledge Management Software