CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Replace a Failed Drive Module/Rebuilding RAID 5 for G-SPEED Q

Replace a Failed Drive Module/Rebuilding RAID 5 for G-SPEED Q

The internal components of G-SPEED Q continually monitor the health of each of its disk drives. In the event of a drive failure, a visual alarm will appear.

RAID 5: If G-SPEED Q was configured in a protected RAID 5 mode, a drive failure will not result in data loss. However, the array is now in an unprotected state and the failed drive should be replaced as soon as possible to avoid data loss.

RAID 0: If G-SPEED Q is configured as RAID 0, there will be data loss.

Follow the steps below to identify and replace a failed drive.

  1. With the unit powered up, locate the malfunctioning drive by visually inspecting the drive modules. If an amber LED is lit for a drive, that drive has failed.
  2. Remove the failed drive by inserting the provided key into the lock hole, and gently sliding the drive module out of the enclosure. Be careful about which drive you pull out. REMOVING THE WRONG DRIVE WILL RESULT IN THE LOSS OF THE ARRAY AND ALL OF ITS CONTENT.
  3. Replace the failed drive with a new disk module. Secure it in place by pushing in the drive and latching the handle. NOTE: During the 3 year warranty period, contact G-Technology Technical Support for the replacement of a defective drive module.
  4. If G-SPEED Q was setup in RAID 5 mode, the unit will begin rebuilding data on the drive. During this process, all drive LEDs will indicate data access. The rebuild time is approximately 2 hours per TB.
  5. Once the rebuild is complete, G-SPEED Q is back to normal and protecting your valuable data once again.

Helpful tips

You can continue using G-SPEED Q even while the drive volume is being rebuilt. However, it willl run at a slower data rate.

It is good practice to keep at least one spare drive module on hand in case of a disk failure.

This way, you can rebuild your array in hours rather than wait days for a new one to ship.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 157 Article Created: 08-02-2013 14:42 PMLast Modified: 08-02-2013 14:42 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
What are the requirements for using an eSATA card with the G-SPEED Q?
 The G-SPEED Q does not require an eSATA card to operate, but is compatible with eSATA cards for improved performance....
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.  ...
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not   happen or if you are... ...
How do I know which hard drive has failed in JBOD?
  ...
Is it okay to leave my external drive turned on all the time?
   ...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
Connecting G-Drive Mini with Mac G5 Systems
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....