General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
Search our FAQ to find resolutions to common issues.
I installed Windows XP Service Pack 2 (SP2) on my PC and now my G-RAID (Legacy) is running slowly. What can I do to regain performance?
SP2 limits the performance of all FireWire devices (We don't get that one either...). In order to get your G-RAID to operate optimally with SP2 we have updated the firmware to overcome this issue.
Click here for instructions on updating G-RAIDs firmware
ONLY install this is update if your G-RAID serial number (located on the bottom of the unit) falls within
106010001-111010001 - newer units already include this update
Delete from Favorites
Article ID: 15
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
What is the proper way to disconnect/unmount my G-Technology drive from my computer?
UNMOUNTING/DISCONNECTING G-Technology drives A nice feature of many G-Technology drives is the ability to be connected and disconnected while your computer is running. ...
I forgot my G-CONNECT Wireless Network Password
There may be certain situations in which you need to reset* the G-CONNECT device. Typically, this happens when you misplace or lose your Wireless Network SSID password....
Can I use a portable battery pack to power my G-CONNECT?
Yes, there are a variety of portable external battery products on the market that will not only power your tablets and smartphones, but also your G-CONNECT (Mophie, Hyperjuice)....
What is RAID 1 E?
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Safely Ejecting Your G-Technology Drive
How to properly eject your drive before disconnecting or powering off....
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
Knowledge Management Software