CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Why is there a USB Y-Cable?

Why is there a USB Y-Cable?

There are some situations in which a USB port on your computer may be unable to provide enough power to the G-CONNECT. If your G-CONNECT is experiencing any of the following symptoms:

  • Drive does not appear on the Desktop (Mac) or Computer (Windows)
  • G-CONNECT is making a clicking sound after being connected over USB

 

If either of these occur try connecting both USB plugs into your computer for additional power.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 123 Article Created: 07-22-2013 17:01 PMLast Modified: 07-22-2013 17:01 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
About the Web Application File Browser
 The following functionality is available in the File Browser for the Web Application, to view and manage content....
What is the difference between the G-DRIVE and G-RAID?
   ...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
What is Thunderbolt?
Thunderbolt in an input/output hardware interface, developed by Intel in cooperation with Apple, which allows for external devices to be connected to a computer. Thunderbolt combines PCI Express and DisplayPort, as well as a DC connector for power, in a single connection, passing through a single Thunderbolt cable. You can daisy chain up to 6 peripherals, like storage devices and monitors. You can also connect USB and FireWire devices to the Thunderbolt port, provided that you have the proper adapter, but the speed you will get will still be USB or FireWire speeds, depending on what device you are connecting.  ...
What do the activity LED colors mean on my G-DOCK?
There are two Activity LEDs on the front of the G-DOCK unit, with one located next to each drive bay....
External Hard Drive Encryption for Mac
 Steps to encrypt an external hard drive....
Are there any other ways to access the content on the G-CONNECT with my iOS device?
The G–CONNECT supports a variety of interface protocols that allow you to access, view and play content directly from the G–CONNECT....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....