CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system

 

This condition affected some G-RAID units manufactured around Aug 2006.

STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.

 

 


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How much space will I have available in RAID?
    ...
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Is Thunderbolt backward compatible with USB and FireWire?
Third party vendors will sell adapters that will allow you to connect USB and FireWire devices to Thunderbolt ports. However, you will still be limited to the performance of their built-in components. For example, a FireWire 800 device still will not be able to transfer data than 800Mbps....
Using the RAID function within Mac OS for your G-RAID Thunderbolt
 ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
What is Thunderbolt?
Thunderbolt in an input/output hardware interface, developed by Intel in cooperation with Apple, which allows for external devices to be connected to a computer. Thunderbolt combines PCI Express and DisplayPort, as well as a DC connector for power, in a single connection, passing through a single Thunderbolt cable. You can daisy chain up to 6 peripherals, like storage devices and monitors. You can also connect USB and FireWire devices to the Thunderbolt port, provided that you have the proper adapter, but the speed you will get will still be USB or FireWire speeds, depending on what device you are connecting.  ...
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.  ...
How many TB of storage will I have available using RAID 0/RAID 5 in my G-SPEED Q?
   ...
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....