CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system

 

This condition affected some G-RAID units manufactured around Aug 2006.

STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.

 

 


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
I can't format my Drive via USB connection on my Mac.I keep getting a spinning beach ball.
There is a known issue with Mac OS X 10.4.6 and 10.4.7 when attempting to format via a USB connection. When clicking "ERASE" in Disk Utility all you get is the spinning beach ball....
Connecting to G-CONNECT over ethernet using a web browser
To access the G-CONNECT Web Application when the device is connected to your home Wi-Fi network via an Ethernet connection, follow the below steps....
Installing a RAID controller for your G-SPEED eS
 This article contains information on how tinstall a RAID Controller for your G-SPEED eS....
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Is the G-SPEED eS compatible with OSX 10.5 / Leopard?
Yes - you will need to download and install the latest drivers listed in this article....
What is the difference between the G-DRIVE and G-RAID?
   ...
Copying Content to G-CONNECT
G-CONNECT can be accessed in several ways. Depending on your needs and location, you can use one or all of the following methods to upload content to your G-CONNECT....
My G-Drive is formatted for Mac out of the box. How do I format the drive for use on Windows?
 Windows recognizes the drive as a GPT protected partition......
How much space will I have available in RAID?
    ...
External Hard Drive Encryption For Windows using BitLocker
 Steps to encrypt an external hard drive....