CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system

 

This condition affected some G-RAID units manufactured around Aug 2006.

STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.

 

 


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
What happens when I pull the Thunderbolt cable out of the host or the G-SPEED Studio R while the host is still powered on?
  ...
Using my G-SPEED eS with multiple brand RAID controllers
 It is not recommended to move the G-SPEED eS between RAID controllers of different brands....
How do I create a RAID set with a G-SATA (and more)?
How to create a RAID set on Windows or OS X...
My drive was working; it powers up but I can’t seem to access it?
 Mac and Windows external drive troubleshooting....
Are there any other ways to access the content on the G-CONNECT with my iOS device?
The G–CONNECT supports a variety of interface protocols that allow you to access, view and play content directly from the G–CONNECT....
I cannot login using the web address
Ensure that you are first connected to the G-CONNECT by selecting the device in your Wi-Fi Networks list. You must be connected to the G-CONNECT before you will be able to access the content. ...
Setting up G-Speed eS Pro for Mac or Windows
  This article contains information on setting up your G-Speed eS Pro on both Mac and Windows....
Adding Content to G-CONNECT
Once your G-CONNECT device is set up, you will be ready to transfer content onto it for your viewing pleasure. The device has been pre-loaded with the following category folders, which is the recommended way to organize your files when you add content....
My video displays a thumbnail, but it does not play
Video playback through your browser is dependent on your specific browser configuration and plugins....
Is it okay to leave my external drive turned on all the time?
   ...