CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system

 

This condition affected some G-RAID units manufactured around Aug 2006.

STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.

 

 


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
Difficulties transferring files 30GB or greater with the G-DRIVE and G-SPEED
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
Safely Ejecting Your G-Technology Drive
 How to properly eject your drive before disconnecting or powering off....
Can I change the RAID setting for my G-RAID?
     ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
What RAID controller is recommend by G-Technology?
 The RAID controller recommended for use with the G-SPEED eS is our High-Performance 4-port card. For more details, view this article....