General Questions (55)
Studio Series (23)
Evolution Series (40)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
Search our FAQ to find resolutions to common issues.
What do the indicator lights mean?
The blue LED indicates the unit is powered ON
The red LED indicates a temperture warning or drive failure
The Blue LED found on the drive bay indicates the drive is working normally
The drive bay flashing yellow indicates that drive has failed
If all of the drive bays are flashing blue and yellow, the product is attempting to rebuild the RAID
Add to Favorites
Article ID: 69
Article Created: 08-16-2011 11:00 AM
Last Modified: 08-17-2011 11:21 AM
How well did this article answer your question?
Most Recently Viewed Articles
How do I initialize G-RAID?
How to initialize G-RAID on Macintosh or Windows system....
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
I recreated my raid using the web GUI but I don't see my hard drive on the desktop
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information....
How do I change the RAID settings on my G-SPEED Studio R?
Step by step instructions on how to change the RAID settings....
Formatting NTFS for Windows
This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Why won’t my G-DRIVE with Thunderbolt power on?
If your G-DRIVE with Thunderbolt will not power on, make sure that the USB or Thunderbolt cable is properly connected to a computer that is powered on....
Using the RAID function within Mac OS for your G-RAID Thunderbolt
Knowledge Management Software