General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
Search our FAQ to find resolutions to common issues.
What do the indicator lights mean?
The blue LED indicates the unit is powered ON
The red LED indicates a temperture warning or drive failure
The Blue LED found on the drive bay indicates the drive is working normally
The drive bay flashing yellow indicates that drive has failed
If all of the drive bays are flashing blue and yellow, the product is attempting to rebuild the RAID
Add to Favorites
Article ID: 69
Article Created: 08-16-2011 11:00 AM
Last Modified: 08-17-2011 11:21 AM
How well did this article answer your question?
Most Recently Viewed Articles
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
What is the difference between the G-DRIVE and G-RAID?
On Windows I can't initialize my G-Technology hard drive. Disk Management says it is a "GPT Protective Partition."
On a Windows system drives show up as a "GPT protective partition" and are unable to be formatted. REASON: G-Technology drives are formatted at the factory for Mac OS. Changes to the Mac OS in 10.5 and above have caused an incompatibility with Windows OS, requiring the drive to be "cleaned" before being formatted. The process to "clean" the drive outlined in this article. ...
Can I change the RAID setting for my G-RAID?
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
My video displays a thumbnail, but it does not play
Video playback through your browser is dependent on your specific browser configuration and plugins....
Safely Ejecting Your G-Technology Drive
How to properly eject your drive before disconnecting or powering off....
Formatting NTFS for Windows
This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
I want to use my G-Technology drive on BOTH Mac and Windows
All G-Technology drives are formatted for Mac Operating System. To use these drives on both Windows and Mac platforms, you have two options....
Knowledge Management Software