CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Missing capacity on G-SPEED eS PRO using 3TB drives
  1. To upgrade a G-Technology 2 port mini-SAS card to support the G-SPEED eS PRO 12TB model, please follow the steps below.

    For Mac and Windows Operating Systems the same process steps are used. Mac OS screenshots appear below.

    1. Please save the files rr4322-gtech.zip and sas_4_10_3_0.zip which can also be found in the Downloads section of the http://g-technology.com/support Support website to either your Desktop on Mac OS or your Desktop in Windows OS. Once downloaded, unzip the files by double clicking on Mac or right clicking on the zip file and selecting Extract to from the menu.  Remember where you saved these files as you will be selecting them in later steps.

      Note: Some operating systems will automatically download the file to your systems downloads folder, this is common in Mac OS and Windows 7.
    2. Open a web browser and enter the following address: http://localhost:7412
    3. When the below screen appears, fill in the details as:
      Name: admin
      Password: 0000

       
      Select the Log In button
    4. Once the G-SPEED eS Pro Configuration Utility screen appears, select the Manage icon to display the drop down list and then select Device 













       
    5. At the bottom of the page, under the Update Firmwaresection, select Choose File for Mac OS or Browse for Windows OS.



















       
    6. A file manager window will appear, now select the rr4322-gtech.blf file from the location you saved the file to and select Open then select the Submit button.



















       
    7. Select OK when the following window pops up.







       
    8. Now select the Choose File for Mac OS or Browse for Windows OS once again and select the sas.4.10.3.0.blf  file from the location you saved the file to and select Open then select the Submit button.
























       
    9. Select OK when the following window pops up.







       
    10. In order for the firmware to take effect a system reboot is needed.
    11. To verify the firmware update is complete, please follow steps 2-5 of this document. View the Firmware Version in theExtended Information section (second listing from the bottom). There you should see V1.2.31.7

      If you do not see the correct firmware listing of V1.2.31.7 , please follow steps 2-10 again or contact G-Technology Support.


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 68 Article Created: 08-04-2011 00:13 AMLast Modified: 07-22-2013 13:00 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
What are the requirements for using an eSATA card with the G-SPEED Q?
 The G-SPEED Q does not require an eSATA card to operate, but is compatible with eSATA cards for improved performance....
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
How do I change the RAID settings on my G-RAID Studio(MAC)?
 Instructions on installing and changing the RAID settings for the G-RAID Studio....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Can I use any USB cable with my G-Technology Drive?
 We recommend using only the included USB cable with your drive....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Safely Ejecting Your G-Technology Drive
 How to properly eject your drive before disconnecting or powering off....
What is the difference between the G-DRIVE and G-RAID?
   ...
What is Thunderbolt 2?
Thunderbolt 2 uses the same size port and Thunderbolt cable, but doubles the speed by using a controller chip that uses the original two 10Gbps bi-directional channels and combines them into a single 20Gbps bi-directional channel. Thunderbolt 2 will also support DisplayPort 1.2, which enables video streaming to one 4k monitor, or dual QHD displays. Thunderbolt 2 is backward compatible with Thunderbolt.  ...