CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Missing capacity on G-SPEED eS PRO using 3TB drives
  1. To upgrade a G-Technology 2 port mini-SAS card to support the G-SPEED eS PRO 12TB model, please follow the steps below.

    For Mac and Windows Operating Systems the same process steps are used. Mac OS screenshots appear below.

    1. Please save the files rr4322-gtech.zip and sas_4_10_3_0.zip which can also be found in the Downloads section of the http://g-technology.com/support Support website to either your Desktop on Mac OS or your Desktop in Windows OS. Once downloaded, unzip the files by double clicking on Mac or right clicking on the zip file and selecting Extract to from the menu.  Remember where you saved these files as you will be selecting them in later steps.

      Note: Some operating systems will automatically download the file to your systems downloads folder, this is common in Mac OS and Windows 7.
    2. Open a web browser and enter the following address: http://localhost:7412
    3. When the below screen appears, fill in the details as:
      Name: admin
      Password: 0000

       
      Select the Log In button
    4. Once the G-SPEED eS Pro Configuration Utility screen appears, select the Manage icon to display the drop down list and then select Device 













       
    5. At the bottom of the page, under the Update Firmwaresection, select Choose File for Mac OS or Browse for Windows OS.



















       
    6. A file manager window will appear, now select the rr4322-gtech.blf file from the location you saved the file to and select Open then select the Submit button.



















       
    7. Select OK when the following window pops up.







       
    8. Now select the Choose File for Mac OS or Browse for Windows OS once again and select the sas.4.10.3.0.blf  file from the location you saved the file to and select Open then select the Submit button.
























       
    9. Select OK when the following window pops up.







       
    10. In order for the firmware to take effect a system reboot is needed.
    11. To verify the firmware update is complete, please follow steps 2-5 of this document. View the Firmware Version in theExtended Information section (second listing from the bottom). There you should see V1.2.31.7

      If you do not see the correct firmware listing of V1.2.31.7 , please follow steps 2-10 again or contact G-Technology Support.


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 68 Article Created: 08-04-2011 00:13 AMLast Modified: 07-22-2013 13:00 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
I moved a lot of files to the trash, but the computer says my disk is full, why?
Simply throwing files or folder to the trash does not delete it from the hard drive. This is done so that one can recover a file or folder that may have been thrown in the trash....
What is the G-Technology Assistant?
  ...
Adding Content to G-CONNECT
Once your G-CONNECT device is set up, you will be ready to transfer content onto it for your viewing pleasure. The device has been pre-loaded with the following category folders, which is the recommended way to organize your files when you add content....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
 ...
My G-RAID (Legacy) randomly un-mounts from my system
  MAC OS X Symptoms You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.” Windows XP Symptoms The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive. This condition affected some G-RAID units manufactured around Aug 2006.  ...
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not   happen or if you are... ...
How to format your drive for use with both Windows and Mac (FAT 32)
 Follow these steps to format your drive for both Windows and Mac...
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.  ...