CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
External Drive Troubleshooting - Mac

 

MAC

STEP 1
Check the power and data cable

  • Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
  • Do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
  • Ensure the cable is securely connected to both the drive and computer.
  • If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
  • If you are connecting to a Mac, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the Mac.
  • If the problem still continues, try using a different USB port.


STEP 2
Check the Drive Partition using Disk Utilities

  1. Click "Go" on the top menu bar, then choose "Utilities" and open the "Disk Utility" application.
  2. If the drive is not on the desktop or if "Disk Utility" is showing that the drive is formatted in a file system that is not recognized by the Mac OS, the drive can be formatted so the the Mac OS will recognize it.

 

STEP 3
Check System Profiler

The Mac System Profiler will show you whether the external drive is physically detected by the Mac.

  1. Click on the "Apple Menu" in the top left corner of your desktop.
  2. Select "About this Mac" and then click on "More Info" to open the System Profiler Application.
  3. When the System Profiler opens click on "USB" in the left menu under the Hardware category.
  4. If the drive is still not visible, try connecting it to a second Mac to verify the issue.
  5. If the drive fails on the second Mac, create an RMA and return the drive under Warranty.

Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 54 Article Created: 04-01-2011 00:05 AMLast Modified: 09-11-2013 18:07 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How to Connect as a Wireless Network Drive on Mac OSX
As a wireless drive you can access and mange your G-CONNECT and it's content via the G-CONNECT's wireless connection. Select your G-CONNECT wireless network (SSID) through your wireless network manager....
Difficulties transferring files 30GB or greater with the G-DRIVE and G-SPEED
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...
Can I use a portable battery pack to power my G-CONNECT?
 Yes, there are a variety of portable external battery products on the market that will not only power your tablets and smartphones, but also your G-CONNECT (Mophie, Hyperjuice)....
How do I rebuild the RAID 1 setting if the status is degraded?
  ...
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.  ...
Adding Content to G-CONNECT
Once your G-CONNECT device is set up, you will be ready to transfer content onto it for your viewing pleasure. The device has been pre-loaded with the following category folders, which is the recommended way to organize your files when you add content....
Signing into the Web Application
You can use the web application to view and manage the files on your G-CONNECT from a variety of devices including your personal computer or other mobile devices. ...
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
What is Thunderbolt?
Thunderbolt in an input/output hardware interface, developed by Intel in cooperation with Apple, which allows for external devices to be connected to a computer. Thunderbolt combines PCI Express and DisplayPort, as well as a DC connector for power, in a single connection, passing through a single Thunderbolt cable. You can daisy chain up to 6 peripherals, like storage devices and monitors. You can also connect USB and FireWire devices to the Thunderbolt port, provided that you have the proper adapter, but the speed you will get will still be USB or FireWire speeds, depending on what device you are connecting.  ...
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....