CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
External Drive Troubleshooting - Mac

 

MAC

STEP 1
Check the power and data cable

  • Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
  • Do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
  • Ensure the cable is securely connected to both the drive and computer.
  • If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
  • If you are connecting to a Mac, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the Mac.
  • If the problem still continues, try using a different USB port.


STEP 2
Check the Drive Partition using Disk Utilities

  1. Click "Go" on the top menu bar, then choose "Utilities" and open the "Disk Utility" application.
  2. If the drive is not on the desktop or if "Disk Utility" is showing that the drive is formatted in a file system that is not recognized by the Mac OS, the drive can be formatted so the the Mac OS will recognize it.

 

STEP 3
Check System Profiler

The Mac System Profiler will show you whether the external drive is physically detected by the Mac.

  1. Click on the "Apple Menu" in the top left corner of your desktop.
  2. Select "About this Mac" and then click on "More Info" to open the System Profiler Application.
  3. When the System Profiler opens click on "USB" in the left menu under the Hardware category.
  4. If the drive is still not visible, try connecting it to a second Mac to verify the issue.
  5. If the drive fails on the second Mac, create an RMA and return the drive under Warranty.

Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 54 Article Created: 04-01-2011 00:05 AMLast Modified: 09-11-2013 18:07 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information....
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
I recreated my raid using the web GUI but I don't see my hard drive on the desktop
  ...
Safely Ejecting Your G-Technology Drive
 How to properly eject your drive before disconnecting or powering off....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Removing Drives From A Multi-bay Unit
This article contains a refrence guide on how to remove hard drives from your multi-bay G-Technology product....
Can I upload content to G-CONNECT from my iOS device?
Due to limitations of the iOS, there is not a user-friendly way to upload content from your iOS device to the G-CONNECT using the G-CONNECT Mobile App. However, there are some iOS apps that support the WebDAV protocol which allows users to access content, edit and upload it to the G-CONNECT. For example, with the Apple Pages app, you can create or edit a document and then “Share” and copy the file to the G-CONNECT using the WebDAV protocol....
Why is there a USB Y-Cable?
There are some situations in which a USB port on your computer may be unable to provide enough power to the G-CONNECT....