CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
External Drive Troubleshooting - Mac

 

MAC

STEP 1
Check the power and data cable

  • Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
  • Do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
  • Ensure the cable is securely connected to both the drive and computer.
  • If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
  • If you are connecting to a Mac, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the Mac.
  • If the problem still continues, try using a different USB port.


STEP 2
Check the Drive Partition using Disk Utilities

  1. Click "Go" on the top menu bar, then choose "Utilities" and open the "Disk Utility" application.
  2. If the drive is not on the desktop or if "Disk Utility" is showing that the drive is formatted in a file system that is not recognized by the Mac OS, the drive can be formatted so the the Mac OS will recognize it.

 

STEP 3
Check System Profiler

The Mac System Profiler will show you whether the external drive is physically detected by the Mac.

  1. Click on the "Apple Menu" in the top left corner of your desktop.
  2. Select "About this Mac" and then click on "More Info" to open the System Profiler Application.
  3. When the System Profiler opens click on "USB" in the left menu under the Hardware category.
  4. If the drive is still not visible, try connecting it to a second Mac to verify the issue.
  5. If the drive fails on the second Mac, create an RMA and return the drive under Warranty.

Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 54 Article Created: 04-01-2011 00:05 AMLast Modified: 09-11-2013 18:07 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information....
What is the proper way to disconnect/unmount my G-Technology drive from my computer?
UNMOUNTING/DISCONNECTING G-Technology drives  A nice feature of many G-Technology drives is the ability to be connected and disconnected while your computer is running. ...
Admin and Guest Users
 In the Username field, choose whether you will be signing in as Admin or Guest. The Admin user is the owner of the G-CONNECT device....
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.  ...
I can’t access the GUI
 This article contains information for troubleshotting GUI access using your G-SPEED eS....
What is Thunderbolt 2?
Thunderbolt 2 uses the same size port and Thunderbolt cable, but doubles the speed by using a controller chip that uses the original two 10Gbps bi-directional channels and combines them into a single 20Gbps bi-directional channel. Thunderbolt 2 will also support DisplayPort 1.2, which enables video streaming to one 4k monitor, or dual QHD displays. Thunderbolt 2 is backward compatible with Thunderbolt.  ...
My drive was working; it powers up but I can’t seem to access it?
 Mac and Windows external drive troubleshooting....