CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-Safe is running warmer than normal and the fan is not turning on. How do I fix this?

Answer: To resolve this issue you can either re-boot the unit or press the ENT button and up arrow button to view the temperature/fan speed. This will engage the fan to cool the unit. This is not dangerous to the drive or any of your data. If this issue continues please contact Technical Support so that we can verify if your unit requires a firmware update or repair.


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 44 Article Created: 08-16-2010 15:15 PMLast Modified: 08-16-2010 15:15 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
Is it okay to leave my external drive turned on all the time?
   ...
Streaming Video on your G-CONNECT
Due to the well-documented complexity in video formatting, there may be unique combinations of encoding, settings and file formats which may not play via the G-CONNECT iPad application....
How to copy files to your G-Technology external hard drive
 Copying files over to the g-technology external hard drive in both Windows and Mac....
What is Thunderbolt 2?
Thunderbolt 2 uses the same size port and Thunderbolt cable, but doubles the speed by using a controller chip that uses the original two 10Gbps bi-directional channels and combines them into a single 20Gbps bi-directional channel. Thunderbolt 2 will also support DisplayPort 1.2, which enables video streaming to one 4k monitor, or dual QHD displays. Thunderbolt 2 is backward compatible with Thunderbolt.  ...
I'm using copper cables that causes the G-Speed to be inconsistent
If you're using copper cables with your G-Speed and are experiencing inconsistent mounting both G-Technology and ATTO recommend that you switch to Fiber Channel Cables for consistent performance....
Signing into the Web Application
You can use the web application to view and manage the files on your G-CONNECT from a variety of devices including your personal computer or other mobile devices. ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
What is the difference between the G-DRIVE and G-RAID?
   ...
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...