CompanyLogo
Search Advanced Search
Categories
General Questions (41)
G-CONNECT (53)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE (21)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-MINI (16)
G-RAID (26)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SATA (15)
G-SAFE (19)
G-SPEED (24)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Difficulties transferring files 30GB or greater with the G-DRIVE and G-SPEED

G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.

Recently, it has come to our attention that a limited amount of 1TB G-DRIVE and 4TB G-SPEED external hard drives were built using an internal hard drive with incorrect firmware.  This firmware causes problems when transferring large files of 30GB or greater.  Your data, however, is not affected. Although we estimate that only a few units shipped have this problem, we are now screening all hard drives used in our G-SPEED and G-DRIVE lines to ensure that the correct firmware is used. However, it is possible that some customers may have a unit that experiences this problem.

If you bought either the 1TB G-DRIVE or a 4TB G-SPEED between March and April of 2010, please contact technical support to determine if your drive is affected by this issue.  If it is affected, G-Technology will be happy to arrange a replacement of the unit.

Thank you for your continued support of G-Technology.


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 43 Article Created: 05-28-2010 12:16 PMLast Modified: 12-17-2010 11:32 AM

How well did this article answer your question? 100% 75% 50% 25% 0%

Related Articles
Does G-Technology provide software to back up my computer
We do not provide backup software. You could use one of the following solutions....
How do I create a RAID set with a G-SATA (and more)?
How to create a RAID set on Windows or OS X...
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration....
Connecting G-Drive Mini with Mac G5 Systems
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...

Most Recently Viewed Articles
On Windows 7/Vista I cannot see my drive in Computer
  ...
Can I use 3rd party hard drives in my GSafe/GSpeed units?
   ...
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
Quick Setup for G-Technology Products
    ...
What is the difference between the G-DRIVE and G-RAID?
   ...
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...