Search Advanced Search
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-MINI (16)
G-SATA (15)
Advanced Search
Search our FAQ to find resolutions to common issues.
Difficulties transferring files 30GB or greater with the G-DRIVE and G-SPEED

G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.

Recently, it has come to our attention that a limited amount of 1TB G-DRIVE and 4TB G-SPEED external hard drives were built using an internal hard drive with incorrect firmware.  This firmware causes problems when transferring large files of 30GB or greater.  Your data, however, is not affected. Although we estimate that only a few units shipped have this problem, we are now screening all hard drives used in our G-SPEED and G-DRIVE lines to ensure that the correct firmware is used. However, it is possible that some customers may have a unit that experiences this problem.

If you bought either the 1TB G-DRIVE or a 4TB G-SPEED between March and April of 2010, please contact technical support to determine if your drive is affected by this issue.  If it is affected, G-Technology will be happy to arrange a replacement of the unit.

Thank you for your continued support of G-Technology.

Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 43 Article Created: 05-28-2010 12:16 PMLast Modified: 12-17-2010 11:32 AM

How well did this article answer your question? 100% 75% 50% 25% 0%

Related Articles
Does G-Technology provide software to back up my computer
We do not provide backup software. You could use one of the following solutions....
How do I create a RAID set with a G-SATA (and more)?
How to create a RAID set on Windows or OS X...
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration....
Connecting G-Drive Mini with Mac G5 Systems
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...

Most Recently Viewed Articles
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
Quick Setup for G-Technology Products
My G-Safe is running warmer than normal and the fan is not turning on. How do I fix this?
To resolve this issue you can either re-boot the unit or press the......
Is there a Thunderbolt cable included with the G-DOCK ev with Thunderbolt?
Yes, the Thunderbolt cable is included as well as 2 USB 3.0 cables for the G-DRIVE ev units for using as an external hard drive....
Can I upload content to G-CONNECT from my iOS device?
Due to limitations of the iOS, there is not a user-friendly way to upload content from your iOS device to the G-CONNECT using the G-CONNECT Mobile App. However, there are some iOS apps that support the WebDAV protocol which allows users to access content, edit and upload it to the G-CONNECT. For example, with the Apple Pages app, you can create or edit a document and then “Share” and copy the file to the G-CONNECT using the WebDAV protocol....
Playing and Viewing Content
There are a variety of ways to play and View your content. The following methods highlight some of the recommended ways to view your content while travelling, at home, in the office or just on the go....
Copying Content to G-CONNECT
G-CONNECT can be accessed in several ways. Depending on your needs and location, you can use one or all of the following methods to upload content to your G-CONNECT....
Adding Content to G-CONNECT
Once your G-CONNECT device is set up, you will be ready to transfer content onto it for your viewing pleasure. The device has been pre-loaded with the following category folders, which is the recommended way to organize your files when you add content....
Setting up G-CONNECT
To get started, you will need your G-CONNECT, a personal computer with a web browser installed. Please review the System Requirements section to make sure you have a supported operating system and web browser....