CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Connecting G-Drive Mini with Mac G5 Systems

G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention that a limited amount of G-Drive Mini external hard drives may experience a problem when connected to some Mac G-5 systems through the Firewire port.  On select G-Drive Mini models, a capacitor on the Firewire bus may fail causing a popping noise and emit some smoke. The smoke is actually the dust from the capacitor that escapes the unit after it pops.  We have traced this problem down to a small batch of units built after January 1 and before April 30, 2010.  We understand it is very concerning to hear a pop and see the dust, however the hard drive and the PCB board are still fully functional and the G-Drive mini will continue to operate normally.  If you have experienced this problem or are concerned about your unit, please contact our technical support to determine if your drive is affected by this issue and how to get a replacement if needed.  If your drive has this issue, we will gladly arrange a replacelent at no charge to you.   Rest assured that we have corrected this problem, and all new G-Drive Mini built after April 30th, 2010 will not be affected by this issue.  Thank you for your continued support of G-Technolgy products.


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 42 Article Created: 05-28-2010 12:11 PMLast Modified: 07-22-2013 12:57 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Related Articles
Does G-Technology provide software to back up my computer
We do not provide backup software. You could use one of the following solutions....
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration....

Most Recently Viewed Articles
What are the advantages of Thunderbolt over FireWire, USB and eSATA?
Besides the overall performance 10Gbps, Thunderbolt supports power, data, audio and video so you can use one port to connect many of your peripherals....
How do I view my content with DLNA compatible devices?
You can view your content with DLNA compatible devices and software applications. ...
Can I use my G-CONNECT to do Wireless Time Machine Backups?
Yes, you can use your G-CONNECT to perform Time Machinea Backups. Please click here for more information on Apple Time Machine....
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
Troubleshooting RocketRaid-based G-SPEED Setup Tips
This article contains information on how ot trouble shoot RocketRaid-based G-SPEED Setups....
How to Connect as a Network Drive over Ethernet (Mac OS® & Windows®)
With the G‑CONNECT connected via Ethernet to your home Wi-Fi router you can mount G‑CONNECT as a network attached drive on your network to enjoy your existing Wi-Fi as well as have access to your digital content on the drive....
External Hard Drive Encryption for Mac
 Steps to encrypt an external hard drive....
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not   happen or if you are... ...
G-SPEED Q LED Visual Notifications
 View this article to determine what the LED colors on your G-SPEED Q mean....
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration....