General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.
Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by
Add to Favorites
Article ID: 37
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not happen or if you are... ...
How much space will I have available in RAID?
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products. ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
Unable to play home recorded movie's
Most video cameras capture video in specific encoding live AVCHD and may require some processing / editing. ...
Automatic Software Updates
The G-CONNECT automatic update feature keeps your G-CONNECT up-to-date with the latest software. Follow the steps below to make sure your G-CONNECT is current....
G-Technology Power Supply Specifications
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Knowledge Management Software