General Questions (41)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.
Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by
Add to Favorites
Article ID: 37
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
Is it ok to stack my G-DRIVEs on top of one another?
The short answer is yes....
My video displays a thumbnail, but it does not play
Video playback through your browser is dependent on your specific browser configuration and plugins....
G-CONNECT Hardware Specifications
Product Features & Diagram The following diagram will help you become familiar with your new G-CONNECT device....
I recreated my raid using the web GUI but I don't see my hard drive on the desktop
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not happen or if you are... ...
Fixing performance issues when using the FireWire interface on the Microsoft Windows OS
If you are running the Microsoft Windows OS and are experiencing slow disk drive performance please follow the steps below to correct the issue: ...
Private and Public Content
Admin and Guest users can access content located on the G-CONNECT device via the File Browser. The device comes with two ways to secure content either by placing them in a Private area or a Public Folder....
Knowledge Management Software