General Questions (41)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.
Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by
Add to Favorites
Article ID: 37
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
Setting up G-CONNECT
To get started, you will need your G-CONNECT, a personal computer with a web browser installed. Please review the System Requirements section to make sure you have a supported operating system and web browser....
Difficulties transferring files 30GB or greater with the G-DRIVE and G-SPEED
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations. Recently, it has come to our attention ...
How many drives can I chain together using FW800?
For best performance we recommend a chain of no longer than 5 drives. ...
What do the activity LED colors mean on my G-DOCK?
There are two Activity LEDs on the front of the G-DOCK unit, with one located next to each drive bay....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
I want to use my G-Technology drive on BOTH Mac and Windows
All G-Technology drives are formatted for Mac Operating System. To use these drives on both Windows and Mac platforms, you have two options....
What is the difference between the G-DRIVE and G-RAID?
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
How to copy files to your G-Technology external hard drive
Copying files over to the g-technology external hard drive in both Windows and Mac....
Knowledge Management Software