CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC


STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 37 Article Created: 08-06-2009 21:50 PMLast Modified: 08-06-2009 21:50 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not   happen or if you are... ...
Will a PCMCIA / Cardbus adapter card power my G-Drive Mini or G-Raid Mini?
Most PCMCIA and Cardbus adapters PC 32/54 cards are not designed to POWER external devices....
Setting up and adjusting Time Machine
You use the Time Machine pane of System Preferences to set up automatic backups. If you've already set up Time Machine, you can change to a different backup disk, or adjust other settings....
How many drives can I chain together using FW800?
  For best performance we recommend a chain of no longer than 5 drives. ...
My G-Speed eS works with Mac OS X Tiger but not on Leapord
  ...
Why is there a USB Y-Cable?
There are some situations in which a USB port on your computer may be unable to provide enough power to the G-CONNECT....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
What is the difference between G-DRIVE mini and G-RAID mini?
 A G-DRIVE Mini is a single disk product and the G-RAID Mini is a dual disk product...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
How many TB of storage will I have available using RAID 0/RAID 5 in my G-SPEED Q?
   ...