CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC


STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 37 Article Created: 08-06-2009 21:50 PMLast Modified: 08-06-2009 21:50 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
Is it okay to leave my external drive turned on all the time?
   ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one?
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one? G-Technology recommends you purchase a Thunderbolt cable through the Apple Store....
Install the Highpoint RocketRAID Controller
This article contains information on how to install the Highpoint RocketRAID Controller for your G-SPEED eS Pro....
How to copy files to your G-Technology external hard drive
 Copying files over to the g-technology external hard drive in both Windows and Mac....