General Questions (55)
Studio Series (29)
Shuttle Series (6)
Evolution Series (40)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.
Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by
Add to Favorites
Article ID: 37
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
External Hard Drive Encryption for Mac
Steps to encrypt an external hard drive....
Quick Setup for G-Technology Products
What is the difference between the G-DRIVE and G-RAID?
What does RAID mean?
RAID stands for Redundant Array of Independent Disks......
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Formatting your drive for both Mac and Windows using ex-FAT
This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
What happens if I have a hard drive failure in RAID 0?
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
Can I boot my Mac from a Thunderbolt drive?
The G-RAID Thunderbolt is not supported as a boot volume....
Knowledge Management Software