CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC


STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 37 Article Created: 08-06-2009 21:50 PMLast Modified: 08-06-2009 21:50 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
Can I access the G-CONNECT over Wi-Fi at the same time it is plugged in through USB?
 No, the G-CONNECT can only be used as either a USB device or a Network device, not both....
How do I change the RAID settings on my G-RAID Studio(MAC)?
 Instructions on installing and changing the RAID settings for the G-RAID Studio....
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
Quick Setup for G-Technology Products
    ...
My G-DRIVE ev is not recognized on my G-DOCK ev through Disk Utility
 This article contains information on how to troubleshoot your G-DOCK ev....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
Copying Content to G-CONNECT
G-CONNECT can be accessed in several ways. Depending on your needs and location, you can use one or all of the following methods to upload content to your G-CONNECT....
On Windows 7/Vista I cannot see my drive in Computer
  ...