General Questions (36)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.
Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by
Add to Favorites
Article ID: 37
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
How to Connect as a Wireless Network Drive on Windows 7
As a wireless drive you can access and mange your G-CONNECT and it's content via the G-CONNECT's wireless connection. Select your G-CONNECT wireless network (SSID) through your wireless network manager....
Formatting your drive for both Mac and Windows using ex-FAT
This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one?
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one? G-Technology recommends you purchase a Thunderbolt cable through the Apple Store....
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
Automatic Software Updates
The G-CONNECT automatic update feature keeps your G-CONNECT up-to-date with the latest software. Follow the steps below to make sure your G-CONNECT is current....
My video or music files are not playing smoothly
Wireless interference will result in a decrease in the range of the device as well as decrease the data throughput over the G-CONNECT WiFi network....
My G-RAID 2 Power Supply is making noise
My power supply is hissing or the power light is blinking....
Knowledge Management Software