CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
What happens when I pull the Thunderbolt cable out of the host or the G-RAID Studio while the host is still powered on?

By disconnecting the Thunderbolt cable from either the host or the G-RAID Studio will cause an error that the disk was not ejected properly, this will also spin down the drives.  If you do need to disconnect the Thunderbolt cable, G-Technology suggests to safely eject the G-RAID Studio first. Please see the following for safely removing your product.

 


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 187 Article Created: 05-22-2014 17:36 PMLast Modified: 05-22-2014 17:36 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
On Windows I can't initialize my G-Technology hard drive. Disk Management says it is a "GPT Protective Partition."
On a Windows system drives show up as a "GPT protective partition" and are unable to be formatted. REASON: G-Technology drives are formatted at the factory for Mac OS.  Changes to the Mac OS in 10.5 and above have caused an incompatibility with Windows OS, requiring the drive to be "cleaned" before being formatted.  The process to "clean" the drive outlined in this article. ...
How many TB of storage will I have available using RAID 0/RAID 5 in my G-SPEED Q?
   ...
My drive was working; it powers up but I can’t seem to access it?
 Mac and Windows external drive troubleshooting....
G-CONNECT System Requirements and Box Contents
The G-CONNECT device has support for the following Operating Systems. The device is ready for use with Apple® Mac OS X® and Microsoft Windows® systems and comes formatted as FAT-32, which is ideal for cross-platform use....
I'm using copper cables that causes the G-Speed to be inconsistent
If you're using copper cables with your G-Speed and are experiencing inconsistent mounting both G-Technology and ATTO recommend that you switch to Fiber Channel Cables for consistent performance....
I forgot my password, do I need to reset my G-CONNECT?
 If you have forgotten your password you can use the Password Hint to retrieve your password....
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information....
How to Connect in USB Mode
First if you have already powered on the device, you will need to power it off by pressing the power button found on the device until the LED's begin flashing. When the LED's turn off, it is safe to disconnect the power adapter. Plug the two identical ends of the Y-Cable into your personal computer and the third into your G-CONNECT....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
How many Thunderbolt devices can I attach?
One of the great features with Thunderbolt technology is the ability to daisy-chain up to 6 high-performance devices. Please note that only 2 display devices can be used within the 6 Thunderbolt device daisy chain. Additionally, any device with only one Thunderbolt port must be the last device in the daisy-chain....