CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-DRIVE ev is not recognized on my G-DOCK ev through Disk Utility

My G-DRIVE ev is not recognized on my G-DOCK ev through Disk Utility

If your G-DRIVE ev is not recognized on your G-DOCK ev through Disk Utility, make sure that the plastic SATA end cap is removed from the back of the G-DRIVE ev before plugging the G-DRIVE ev into the G-DOCK ev. If the plastic SATA end cap was removed and the G-DRIVE ev is still not detected through the G-DOCK ev, try plugging the G-DRIVE ev directly into the computer using the provided USB 3.0 cable and see if the G-DRIVE ev will be recognized that way. If the G-DRIVE ev is still not recognized, please refer to the link below for additional trouble shooting steps.

External Drive Troubleshooting - Mac


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 153 Article Created: 07-30-2013 16:46 PMLast Modified: 07-30-2013 16:46 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
Install the Highpoint RocketRAID Controller
This article contains information on how to install the Highpoint RocketRAID Controller for your G-SPEED eS Pro....
What happens when I pull the Thunderbolt cable out of the host or the G-RAID Studio while the host is still powered on?
  ...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
External Hard Drive Encryption for Mac
 Steps to encrypt an external hard drive....
How do I remove a drive module in my G-RAID Gen 7?
 Instructions on removing a drive module....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.  ...
How do I know which hard drive has failed in JBOD?
  ...
On Windows I can't initialize my G-Technology hard drive. Disk Management says it is a "GPT Protective Partition."
On a Windows system drives show up as a "GPT protective partition" and are unable to be formatted. REASON: G-Technology drives are formatted at the factory for Mac OS.  Changes to the Mac OS in 10.5 and above have caused an incompatibility with Windows OS, requiring the drive to be "cleaned" before being formatted.  The process to "clean" the drive outlined in this article. ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....