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Search our FAQ to find resolutions to common issues.
Why is there a USB Y-Cable?

Why is there a USB Y-Cable?

There are some situations in which a USB port on your computer may be unable to provide enough power to the G-CONNECT. If your G-CONNECT is experiencing any of the following symptoms:

  • Drive does not appear on the Desktop (Mac) or Computer (Windows)
  • G-CONNECT is making a clicking sound after being connected over USB


If either of these occur try connecting both USB plugs into your computer for additional power.

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Article ID: 123 Article Created: 07-22-2013 17:01 PMLast Modified: 07-22-2013 17:01 PM

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